Changelog
What's new.
PraxTalk is in open beta. We ship every week — sometimes every day. Bigger releases land here; tiny tweaks land directly.
Open beta · multi-brand release
2026-04-29
- Multi-brand: run N brands from one workspace with per-operator brand-access gating.
- REST API + workspace-scoped + brand-scoped API keys at /api/v1.
- HMAC-signed webhooks with exponential-backoff retry queue (30s → 6h).
- Atlas AI: bring your own Anthropic key; auto-reply or draft for operator review.
- Email channel live — Postmark, SendGrid, Resend; inbound parsing + outbound retry.
- Leads: promote any conversation into a CRM-style pipeline.
- Notifications: bell + browser Notification API + audio + sidebar badge.
- Pre-chat form (Name / Email / Phone with country code / Message) + IP / location capture.
- Real-time analytics — KPIs, channel mix, Atlas resolution rate.
MVP shipped
2026-04-28
- Embeddable widget at /widget.js with Shadow DOM CSS isolation.
- Operator dashboard at /app with reactive inbox.
- Visitor → operator → reply loop verified end-to-end.
- Custom token auth with PBKDF2-SHA256 hashed at rest.
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