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Product

One inbox replaces the six tabs in your stack.

Live chat, email, WhatsApp, voice, in-app, SMS — operators reply from a single thread. Atlas AI drafts or auto-sends based on a confidence threshold you control. Reminders, booking pages, and Calendar sync are first-class.

02 — The Workspace

Built for the way agents actually work.

An inbox engineered with frontline support teams. Keyboard-first, infinitely scriptable, with real-time AI context in every pane.

https://app.praxtalk.com/inbox/all
workspace · acme
MA
Maya Aronsson
maya@example.com · Pro plan · Stockholm
sampleCSAT 4.9
Maya · 10:24Hey! My promo SPRING30isn't applying at checkout — order #44218.
Atlas drafted reply · 0.94Promo requires $50+ subtotal. Cart is $48. Suggest applying free-shipping credit ($6.40) to unlock — proceed?
You · 10:24Found it — your cart is $48 and SPRING30 needs $50+. I've added a free shipping credit ($6.40) so the promo unlocks. Try refreshing checkout?
Maya · 10:25That worked! ❤️ thank you!
⌘K Reply, /macro, or ask Atlas…
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01 — The AI Layer

Six agents. One conversation.
Zero hand-offs.

Atlas isn't a chatbot bolted onto a helpdesk. It's a multi-agent runtime that reads your knowledge base, your product API, and the customer's own session — then takes action.

A.01

Resolver Agent

Understands intent across 104 languages, follows multi-step procedures, and escalates only when confidence drops below your threshold.

A.02

Copilot for humans

Live drafting, tone matching, and one-click summaries inside every reply box. Agents stay in flow — Atlas does the typing.

SUGGESTED REPLY · 0.91Hey Jordan — totally get it. I just refunded the duplicate $24.99 charge to your Visa ending 4412. You'll see it in 2–3 business days. Anything else?
A.03

Smart routing

Sentiment, plan tier, language and current topic — all weighed in real time before the ticket lands.

ENPro planBilling→Ana K.
A.04

Self-writing KB

Atlas drafts knowledge articles from resolved tickets, then PRs them to your help center with citations.

+ How to switch billing cycles
drafted 14m ago · 3 sources
[ review & publish ]
A.05

Voice & channel parity

Phone, WhatsApp, email, in-app, Slack, Messenger, SMS — Atlas reasons identically across every surface.

A.06

Outcomes, not tickets.

Atlas can issue refunds, change subscriptions, dispatch shipping labels and update CRM records — under the policies you set. Every action is logged, reversible, and explainable.

stripe.refund()shopify.cancelOrder()hubspot.updateDeal()salesforce.createCase()+ 240 actions
A.07

Compliance & redaction

Field-level PII redaction before any prompt leaves your tenant. GDPR on roadmap; SOC 2 Type II planned for v1.0.

GDPRSOC 2 (planned)PII redactEU residency
04 — Integrations

Connects to everything your stack already runs.

240+ native integrations planned for v1.0 plus an open SDK. Atlas can read and write to any of them under your policy gates.

St
Stripe
payments
Sh
Shopify
commerce
HS
HubSpot
crm
Sf
Salesforce
crm
Sl
Slack
internal
Ln
Linear
eng
Gh
GitHub
eng
Nt
Notion
docs
Sg
Segment
cdp
Wa
WhatsApp
channel
Tw
Twilio
voice / sms
Zd
Zendesk
migration

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Start resolving them.

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